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Return Policy

1. This Return and Refund policy shall only be applicable for shopping via official voraki website only.

2. Voraki shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy of product(s) delivered and the customer wishes for return and refund, please notify us by contact our customer service / email to us in our official website within seven (7) days upon receiving the product(s). We will contact the customer accordingly afterward to direct the customer of the procedures in respect of the return of product(s) and refund. The customer is advised to wait for our instruction for the next course of action.

3. If the Customer opts for replacement or exchange of product(s), the affected products MUST be returned to us as directed by voraki pursuant to Item No. 2 hereinabove. All replacement or exchange of product(s) subject to stocks availability.

4. Return / exchange of product(s) / refund can be arranged under the following reasons:

                i) if product(s) has been delivered in a damaged or defective condition; or

                ii) if product(s) out of date or expired; or

                iii) if the wrong product(s) which is different from the order is delivered

** Provided always that the Customer shall return or caused to be returned to voraki the aforesaid product(s) unused and in its original condition, quantity and packaging as it is first delivered to the customer together with the proof of order, payment and delivery of the product(s).

5. If product(s) which was ordered and invoiced is not included in the delivery, voraki shall either refund the customer(s) the value of that product(s) or replace the product(s).

6. If product(s) which was not included in the customer's order is delivered to the customer, voraki shall collect the product(s) from the customer.

7. If the customer has been charged for product(s) which has not been delivered, voraki shall refund the customer the value of the product(s) as originally charged to the customer.

8. If customer is charged more than the value of product(s) as displayed on official website when the customer makes its order, voraki shall refund to the customer the variance.

9. The return of product(s) by a customer does not automatically warrant for a refund. voraki will inspect the returned product(s) upon receipt of the same. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, refund will be made to the customer and we will reimburse the customer of its courier charges for returning of the product(s) to us provided always that the courier payment slip is furnished to us upon seeking refund.

10. All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalize the refund. voraki shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

11. The customer shall be responsible for the risks and condition of the product(s) to be returned until it reaches us. voraki will not be liable for any loss or damage to the product(s) prior to the product(s) received by us. The customers are advised to pack safely the product(s) to prevent any loss or damage to the product(s) or its original packaging.


Voraki Enterprise

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