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Q&A

 

1) What are the terms and conditions for return damaged product(s)?

A: Dear esteemed customer, we apologize for such experience. If you received damaged product(s), you can directly contact our customer service. We will try our best to understand the situation and resend the product to you if approved by our management.

Kindly be informed that no refunds will be given if the product(s) not suitable for your skin. We are willing to listen to your comments after using our product(s) and we will take as a reference during our research & development (R&D) process.

 

2) Where do voraki product(s) originated from?

A: Dear esteemed customer, voraki products are manufacturing and made in Taiwan. The ingredients of voraki products are from all around the world and we only pick the best out of the best. We are pleased to inform you that voraki skincare product R&D is ranked the top 5 in the world. We do not limit the sources of our ingredients and it is suitable for everyone. We are always focus on your skin needs or skin issues to customize voraki product(s).

 

3) What is the shelf life of voraki product(s)?

A: Dear esteemed customer, the shelf life of voraki products is three years if unopened. However, all products are recommended to be used within six months after opened.

 

4) Are voraki product(s) suitable for both men and women?

A: Dear esteemed customer, it is suitable for both men and women. In addition, voraki products are extremely fast absorbed. There won't be any uncomfortable or sticky feeling when applied and eventually can improve your skin.

 

5) Are voraki product(s) suitable to be used during tropical weather?

A: Dear esteemed customer, voraki product(s) are suitable to be used during tropical weather. Although voraki products may appear highly viscos, but in fact, they are very absorbable after applying it. We sincerely invite you to try voraki products.

 

6) How to become voraki member?

A: Dear esteemed customer, as a voraki member, you can enjoy lots of benefits and free gifts. Kindly sign up and fill in your personal information in

https://www.voraki.my/users/sign_in

 

Please stay tuned for more upcoming exciting events by voraki Malaysia!